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Über
$9,387.00 – $12,579.00 per Month (New to State candidates will be hired at the minimum salary of the classification or the minimum of the alternate range when applicable).
Responsibilities Under the general direction of the Assistant Deputy Director and Chief Technology Officer (CTO) of the Information Technology Services Division (ITSD), the Information Technology (IT) Manager I will serve as the Operations Support Manager responsible for planning, organizing, and directing staff activities of the Service Desk & Field Support, Telecom, and Client Technology Services sections in support of business needs and requirements for all Lottery staff.
The incumbent will manage all procedures related to the identification, prioritization, and resolution of end‑user incidents and requests, including but not limited to troubleshooting and resolution of reported issues, coordination of service desk and telecom functions, software and hardware troubleshooting, and low‑to‑mid level infrastructure problems.
The Operations Support Manager builds and maintains a trusted relationship with all Lottery Divisions, overseeing and serving as an escalation point for service requests, incidents, and issues submitted by the enterprise to ensure Operations Support staff address enterprise needs in a timely manner.
The duties for this position are focused in all six domains: Business Technology Management, Information Security Engineering, Client Services, IT Project Management, Software Engineering, and System Engineering.
Qualifications
Must hold a current Information Technology Manager I exam certification.
Experience performing progressively responsible managerial/supervisory and technical/analytical tasks to direct and oversee Service Desk and Client Technology Support teams.
Experience and knowledge in implementing ITIL and ITSM best practices.
Familiarity with IT project management and analysis, applying industry best practices.
Experience developing, implementing, and maintaining IT policies, processes, and procedures.
Experience performing contract and vendor management functions.
Strong leadership skills including the ability to engage, inspire, empower, develop and mentor staff.
Expert knowledge of time management and supervisory principles to ensure effective operations.
Excellent written and verbal communication skills, customer service orientation, and ability to adjust to changing priorities.
Experience handling sensitive or confidential information.
Office and Telework This position is headquartered in Sacramento and is eligible for a hybrid telework schedule.
Employees must be able to report to the assigned headquarters office as required and are responsible for travel to and from that office.
Eligibility for telework requires residency in California.
Equal Opportunity Employer The State of California is an equal‑opportunity employer and will not consider age, ancestry, color, disability, gender, national origin, or any other protected characteristic when evaluating applicants for this position. Contact: Human Resources, JC 514797 • (916) 822‑8158 • careers@calottery.com.
EEO Contact Equal Employment Opportunity Office • (916) 822‑8458 • eeooffice@calottery.com
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Sprachkenntnisse
- English
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