Operations: Applications & Submissions Associate
Home HT GmbH
- United States
- United States
Über
Core responsibilities include compiling and submitting tenant packages, ensuring timely procurement and generation of required documents, managing the team voicemail and shared email inboxes, and facilitating smooth transitions to Aftercare Specialists.
This role is ideal for someone with proven administrative or operations experience who is eager to apply their skills in a mission-driven environment. The ideal candidate is detail-oriented, highly organized, collaborative, and motivated by Anthos|Home's mission to support housing stability.
Key Responsibilities
Application & Documentation Support
Assist in preparing and assembling housing subsidy application packets and related materials
Review applications and documents for completeness and consistency; flag missing or unclear items for Specialists
Upload, label, and maintain accurate, confidential records in Salesforce and internal systems
Track application statuses, deadlines, and outstanding items to ensure timely submissions
Team & Workflow Support
Provide day-to-day administrative and logistical support to Applications & Submissions Specialists
Organize incoming documentation from brokers, landlords, participants, and internal teams
Coordinate scheduling related to inspections, submissions, and follow-ups
Prepare files and materials for internal quality assurance reviews
Data, Process & Compliance Support
Maintain organized records in compliance with agency and internal requirements
Assist with reporting and tracking related to submissions, approvals, and resubmissions
Identify recurring documentation issues and elevate appropriately
Contribute to process documentation and workflow improvements as directed
Collaboration & Communication
Communicate professionally with internal teams and external partners as needed
Serve as a first point of contact by answering incoming phone calls and emails, addressing basic inquiries, and directing complex questions to appropriate team members
Uphold a high standard of confidentiality, accuracy, and participant-centered service
Support additional team priorities and projects as assigned
Qualifications
Proven experience in administrative, operations, housing, social services, or a related support role
Demonstrated ability to manage detailed documentation, records, or data in a confidential setting
Strong organizational skills with the ability to manage multiple tasks and deadlines
Strong written and verbal communication skills, with demonstrated experience managing high-volume inbound calls in a customer service environment
Interest in housing stability, social justice, or nonprofit operations
Willingness and ability to learn housing subsidy programs, systems, and compliance requirements
Experience in regulated or compliance-driven environments is a plus
Lived experience related to housing instability is welcomed and valued
Required Skills & Attributes
High attention to detail and accuracy
Strong time management and follow-through
Comfort learning new systems and workflows (Salesforce or CRM experience a plus)
Proficiency with Microsoft Word, Excel, and Adobe, including data entry, document management, and basic data tracking
Bilingual in Spanish and English required
Collaborative, dependable, and proactive working style
Alignment with Anthos|Home’s mission and values
Compensation & Benefits
Competitive salary:
$57,000 - $60,000/ year, commensurate on experience
Hybrid work environment
(2-5 days in office/field per week)
This role requires flexibility to work evenings and weekends as needed.
Comprehensive benefits package, including :
Health, dental, and vision insurance.
401(k) plan with a 4% employer match.
Generous paid time off.
Summer Fridays in August.
Professional development opportunities
Current wellness perks, including weekly yoga classes and ClassPass
Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.
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Sprachkenntnisse
- English
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