Über
AvalonBay Communities, Inc., an equity REIT, has a long‑term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk‑adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and building value for the long term. The Role
The Sales Team Manager is responsible for leading and supporting the Centralized Sales Associates on the Community Support Team. They oversee all aspects of the centralized Sales process for communities participating in the Flexible Touring and Sales Program (FTSP), ensuring the effective deployment of sales strategies for both in‑office and remote/hybrid teams. The Sales Team Manager motivates, coaches, and monitors the performance of sales associates to ensure that sales targets and service levels are consistently met. This position can also be located in San Antonio, TX. The Sales Team Manager audits phone calls, email correspondence, and guest card notes to evaluate performance, provides weekly feedback to ensure quality and compliance with service standards, monitors the team’s success in meeting sales goals, and implements corrective strategies as needed. Additionally, the Sales Team Manager is responsible for queue management, monitoring completion rates, identifying areas of opportunity, and addressing past‑due items. They provide course corrections and develop strategic plans to address performance gaps, ensuring the centralized sales process operates efficiently to meet leasing goals. The Sales Team Manager works closely with on‑site teams, Senior Sales Associates, and business partners to ensure smooth sales operations, communicates team performance, successes and challenges to senior management, creates action plans for underperforming associates, attends RevOps calls to provide insights, gathers feedback and communicates updates – leading the execution of new sales strategies. Technical Requirements
This is a hybrid role that requires the associate to work in office during the week, with required weekend hours being remote. Home Equipment And Workspace Requirement
A desktop, provided by AvalonBay, is required to be hard‑wired to the home’s internet router; Wi‑Fi connection is prohibited. The internet speed is a minimum of 25 Mbps down and 25 Mbps up. A dedicated workspace that can hold a desktop and a minimum of two monitors, free from distractions, that is safe and ergonomically sound, set up at the associate’s cost, is required unless otherwise required by law. The associate is responsible for maintaining adequate business tools needed to perform job functions, including security to safeguard against unauthorized access to AvalonBay equipment or confidential or other sensitive AvalonBay information and records. Equipment cannot be moved to another dedicated workspace without manager or HR approval. Managers are provided a laptop for travel. Knowledge, Skills and Abilities
Demonstrates effective team leadership with excellent communication and organizational skills, capable of motivating and guiding both in person and remote/hybrid teams. Proficient in managing remote teams by inspiring associates, providing constructive coaching and monitoring performance to ensure goals are met. Skilled in sales and customer service with a proven ability to help the team meet or surpass sales goals. Collaborates effectively with others to accomplish shared objectives and fosters a positive, cohesive team environment. Proficient in Microsoft Office applications such as PowerPoint and Excel, and utilizes technology platforms for communication, sales and data management, ensuring operational efficiency. Excellent time‑management skills, thriving in fast‑paced environments with minimal supervision, managing priorities and deadlines to meet service levels and business objectives. Clear and concise written and verbal communication skills, including creating and delivering group presentations and producing concise reports. Reads and writes English proficiently. Strong problem‑solving abilities, taking ownership of issues and resolving them independently. Basic arithmetic for performing calculations such as estimating, proration and calculating averages and percentages. Maintains effectiveness when experiencing major changes in work tasks or the work environment, adapting effectively to new structures, processes, requirements or cultures. Exhibits exceptional attention to detail in managing tasks, projects and data, ensuring accuracy and quality in all work performed. Willing and able to work a flexible schedule as required, maintaining accessibility and responsiveness during scheduled hours and representing a professional work environment even in a remote setting. Education
Required: High School diploma or equivalent (GED). Preferred: Bachelor’s degree in business or a related field, or a proven history of progressive responsibility and supervisory roles in lieu of a degree. Experience
At least 3 years of property management and/or sales experience. Or 2 years of proven track record leading a team, or 1 year of experience performing sales and/or renewals tasks for AvalonBay. Management experience in a contact call center or shared services environment is preferred. Additional Information
AvalonBay is proud to be an equal‑opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We make employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information, citizenship status, military or veteran status, or any other status protected by law. For California residents applying to AvalonBay, you accept the AvalonBay California Personnel Privacy Notice.
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.