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Pay range: $23.48 - $27 per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Role As the
Billing QA/QC Representative - Lead , you’ll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, you will directly support patient business operations by performing the following activities:
Customer service agent call monitoring QC assessments
Coordinate and maintain agent feedback documentation
Audit and administer quality control reporting for work completed in the department
Provide performance input to management team relative to agent quality assessments.
Perform ad hoc support duties at management discretion.
Responsibilities
Perform call monitoring and transaction QC of patient billing customer service agent calls.
Maintain quality control feedback assessment documentation for management.
Interact with management and trainers to maintain and revise call quality assessment protocol as needed to align with documented procedures and best practices.
Complete minimum agent call monitoring and transaction quotas and keep current with Quality monitoring per agent assessments.
Maintain current knowledge of patient customer service operations.
Provide input and guidance to management and training team to ensure continuous improvement in processes.
Qualifications Required Qualifications:
High School Diploma / GED or equivalent work experience
1+ years of medical billing experience
Ability to use a computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
Ability to work between the hours of 8:30 AM to 8:00 PM EST, Monday - Friday
Preferred Qualifications:
3+ years of experience in patient, client, or third-party insurance billing
Previous experience coaching and training a team in a collaborative environment
Previous call center experience in a medical billing environment
Laboratory billing experience
Quality control experience in a call center environment
Soft Skills
Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
Ability to adapt to changes
Ability to develop and maintain collaborative working relationships Ability to provide constructive feedback that drives operational excellence
Telecommuting Requirements
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Benefits
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
HealthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
About The Team Quest Diagnostics honors our service members and encourages veterans to apply.
Equal Opportunity Employer Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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