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Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: London (Hybrid). Reports to the Portfolio Lead, Customer Success EMEA North/UKI.
About the Role
Lead the adoption and expansion of Informatica solutions for Public Sector customers. Drive accelerated value delivery, enable new use‑cases, and act as the voice of the customer across cross‑functional teams.
Responsibilities
Manage the onboarding process for new Informatica Public Sector customers.
Work with customer teams to build and enhance their Informatica skillsets.
Assist the customer with identifying and defining use cases for Informatica products.
Manage the customer from onboarding through to launch of use case technical and business value.
Be an escalation point and manage the process to address customer satisfaction and escalation of issues until resolved.
Marshal internal resources and cross‑functional teams to drive positive outcomes for the customer.
Develop a trusted advisor relationship with the customer and develop them into reference customers.
Ensure high customer satisfaction by surveying customers and orchestrating adjustments to increase satisfaction based on feedback.
Develop shared outcome‑based Success Plans, tracking and reporting on key metrics for customer adoption and success.
What We'd Like to See
Relevant work experience in project management, customer service, professional services, or consulting.
Experience dealing with large accounts at senior IT and business levels.
Role Essentials
Executive‑level communication experience, with an ability to navigate and mediate conflict while encouraging honest dialogue.
Data Management domain knowledge with SaaS software experience.
Knowledge of business processes (Sales, Marketing, Service), business applications and automation.
BA/BS or equivalent educational background; equivalent combination of education and experience will be considered.
Minimum 5+ years of relevant professional experience.
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. xcfaprz The policy applies to recruitment, hiring, promotion, compensation, benefits, and all other employment decisions. All applicants will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint or other classifications protected by law.
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Sprachkenntnisse
- English
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