Associate Network EngineerAcord (association For Cooperative Operations Research And Development) • United States
Associate Network Engineer
Acord (association For Cooperative Operations Research And Development)
- United States
- United States
Über
Technical Operations is a team of talented, enthusiastic professionals at Merit who are committed to making a difference in Merit communities. As part of Technical Operations, the Network Operations team provides high‑performing network services, infrastructure, security, and support to Merit members, customers, and staff.
The Associate Network Engineer will report to the Executive Director of Network Operations and will be responsible for installing, operating, administering, and supporting Merit Network staff and customers.
This position will require flexible hours, participation in an on‑call rotation, and work outside normal business hours to support network changes and upgrades during defined maintenance windows.
Responsibilities Operational Support Activity (60%)
Configure and install core, metro and edge network equipment with inter‑ and intra‑routing sessions.
Contribute to network troubleshooting resolution for routing and other service‑related issues.
Configure and support BGP peering sessions with external peers and customers.
Provide sales support, including on‑site meetings with members, phone consultations, and scope‑of‑work plans for members.
Network Engineering, Planning, and Project Activity (30%)
Recommend technologies and equipment to management for new network service requirements; work with product development on new services to be carried on the Merit network.
Participate in network engineering planning and change review teams.
Initiate data entry and create data‑management tracking processes.
Support network monitoring and resolution activities applicable to ongoing network maintenance and implementation efforts.
Miscellaneous (10%)
Establish group subject‑matter expertise in infrastructure platforms and back up and participate in knowledge transfers with team members.
Provide operational/supplemental analysis and reporting as needed for operations, IT, and finance partners.
Participate in professional development activities to continually improve skills and knowledge in networking services and customer service.
Qualifications
Bachelor’s Degree in Computer Science, Engineering, or related major, or equivalent combination of education and experience.
Minimum of two (2) years of experience with network engineering infrastructure and/or field service engineering.
Hardware knowledge and problem‑solving skills are essential.
Understanding of network‑based service monitoring and management tools focused on trouble and service issue resolution.
Ability to work alone as an individual contributor.
Experience with diagnostic tools.
Ability to support ongoing network solutions and procedures for a statewide regional network that carries unified services to an educational, research, and medical community.
Excellent written, verbal, and interpersonal communication skills.
Experience with technical tools, updating database software, Microsoft Word, Excel, and Adobe Acrobat Pro.
Strong desire to provide exceptional service to the Merit community.
Ability to contribute and collaborate effectively as a member of a highly‑functioning and productive team.
Be available to work overtime on short notice when required and participate in on‑call duties.
Knowledge of Layer 2 technologies using cross‑platform switching fabrics.
Valid certification CCNA/CCNP and/or JNCIA/JNCIS.
Knowledge of LAN/WAN systems, networks, and applications, including TCP/IP networking, sub‑netting and routing protocols, multicast, IPv4, IPv6, VOIP, and PBX experience desired.
Ability to present solutions to team and community members.
Optical network knowledge and experience.
Public speaking and technical writing experience.
Experience working with higher education, K‑12 educational institutions, libraries, research institutions, governmental organizations, and other public sector non‑profit organizations is a plus.
Starting salary range:
$65,000–$70,000, depending on experience and credentials.
Benefits
Full access to medical and dental insurance for you and your eligible dependents.
Generous 2:1 retirement matching to help you plan for your long‑term goals.
Paid vacation, sick time, holidays, and additional paid time off to support work‑life balance.
Access to a variety of well‑being programs, resources, and campus perks.
Professional development opportunities and educational assistance to further your career.
And more; discover the complete benefits package.
Supervisory Responsibility This position has no supervisory responsibilities.
Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, cloud‑based systems, and AV/teleconferencing software & equipment.
Physical Demands Employees must frequently work at computer stations, answer telephone calls, emails, and/or other forms of customer/client communication. Employees may on occasion be required to move items of various sizes and up to weights throughout the office or building.
The University of Michigan is an equal employment opportunity employer.
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Sprachkenntnisse
- English
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