Lead Tech – Low Voltage / IT AdministrationOptiview USA • Jacksonville, Florida, United States
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Lead Tech – Low Voltage / IT Administration
Optiview USA
- Jacksonville, Florida, United States
- Jacksonville, Florida, United States
Über
Optiview is a premiere OEM of CCTV, low voltage custom enclosed outdoor solutions and solar powered solutions. Optiview works to develop proprietary video management software, customized firmware, constant R&D of equipment, development of proprietary low voltage solutions including solar power platforms to run them. At the end of the day we sell products and passion to support our customers with their technical questions is our top priority. The Optiview Tech team fluctuates between 5 to 6 people and is composed of a Lead Tech, two senior techs and two mid-level techs. The role is viewed to be a working manager position with your own portfolio of projects. Working in a collaborative, creative and fun environment, we offer technology professionals a wide range of opportunities to utilize and further develop their skills while helping people live more secure lives.
*Duties*
* The Lead Tech is responsible for the overall direction, management, communication, coordination of status reports, and accountability of the Tech Department.
* This includes: (i) subject matter expert on the products for sale, Optiview’s internal IT administration.
* The Lead Tech also supervises the department’s work with outside engineers to develop and manage next generation software, firmware, low voltage solutions, solar, systems and assets that support Optiview’s mission of selling world class CCTV, low voltage custom enclosed outdoor solutions and solar powered solutions.
* The Lead Tech will oversee the team’s work with factory engineers on product design (limited) and deep involvement in working with factory engineers to create a proprietary video management system software package, and customized firmware.
* At all times this role is expected to assist with inbound customer tech support calls with respect to products we sell.
* The Lead Tech will work on with minimal supervision reporting into senior management, must have excruciating attention to detail, and absolute time management, the ability to start, manage and complete longer term projects on time and on budget, work with both vendors (many of whom are international) and customers.
* Finally, this role acts as the Company’s internal IT person, managing a small on-site server, phone server, access control server and surveillance equipment.
*Skills*
* Deep experience on low voltage systems and products (or equipment and software that is analogous) is crucial.
* Superior communication skills – nearly every task has a “customer” whether it is internal, external on the vendor side or external on the customer side. Language barriers exist with vendors, knowledge gaps exist with customers and you are expected to bridge these gaps to create an efficient, collaborative and ultimately successful experience.
* Department Management: ensure other team members are on target, mentor junior team members, represent the department to senior management.
* Time management is critical: this role, as all roles in a smaller company do, wears multiple hats – everyone believes their need is paramount and you must navigate to truly understand the priorities and manage all stakeholders’ expectations. Priority tasks must keep to schedule – open and fluid communication about your work to management is critical.
* Responsible for managing the development of new versions of existing products, as well as managing and participating in the creation of new products (whether made internally or purchased for resale).).
* Understands the need for Business Case/ROI and ensures its completion.
* Experience completing R&D testing on new products in the technology space.
* Responsible for developing and reviewing detailed project plans and keeping projects on schedule.
* Communicate project and task status to Tech Team, leaders, and stakeholders.
* Advise on tactical solutions to how to handle barriers within a project or task.
* Creates and maintains relationships with stakeholders and team members in order to achieve mutual goals.
*Required Work Experience*
* 10+ years related work experience or equivalent combination of transferable experience and education. Experience Details: senior technician for low voltage systems and equipment or analogous technical equipment.
* Required Education: Related Bachelor's degree or additional related equivalent work experience in tech related field.
*Additional Required Qualifications*
* Ability to work on electrical equipment such as cameras, network video recorders, digital video recorders, computers, POE switches, cable and wiring skills.
* Knowledge of Access Database, Microsoft Office (and in particular Excel), low voltage software/firmware management system software, servers.
* Ability to manage tasks independently and take ownership of responsibilities.
* Ability to learn from mistakes and apply constructive feedback.
* Ability to communicate technical information clearly and articulately.
* Ability to adapt to a rapidly changing environment.
* Advanced proficiency of the firmware and software that make security cameras, recorders, and access control equipment work.
* A thorough understanding of the concepts, theories and processes of the IT within a company, including how to set up and maintain servers, user computers, phone systems, security systems.
* High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
* Broad knowledge of IT functions and strong experience managing IT networks and systems.
* Ability to lead.
* Ability to document meeting minutes, action items from project status meetings.
* Ability to document technical processes into internal work manuals and quality control manuals.
* Ability to organize and prioritize workload.
Pay: $56,160.00 - $62,400.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Health insurance
* On-the-job training
* Paid time off
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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