Technical service coordinator

• Receive and register client requests in the internal management system;
• Receive and process service calls, including 24/7 service center requests;
• Coordinate service requests with the planner to ensure optimal scheduling of interventions and assignment of technicians;
• Distribute tasks to be performed and select personnel assigned to projects based on availability and skill sets;
• Provide technical support to the team in the execution of service calls and planned work;
• Ensure compliance with quality and safety standards in all operations;
• In collaboration with the Technical Director, participate in resource evaluations to support skills development;
• Respond to clients with a solutions‑ oriented approach and ensure effective follow‑ up on their requests;
• Accurately identify client needs and propose technical solutions tailored to those requirements;
• Support and guide clients in the development of their projects;
• Identify potential medium‑ to long‑ term business opportunities and report them to the Technical Director;
• Maintain professional, trusted relationships with clients;
• Provide technical assistance to teams during on‑ site interventions;
• Contribute to the continuous improvement of work methods and procedures;
• Collaborate with the Technical Director to identify operational challenges and propose solutions;
• Analyze specifications and costs, and prepare quotations according to client requests;
• Monitor projects according to the established schedule and ensure deadlines are met;
• In collaboration with administrative support, participate in the billing and project close‑ out process;
• Review and approve timesheets for projects related to service calls;
• Perform any other related duties as required.

EXIGENCES

• Hold a college diploma (DEC) in Industrial Electronics, Engineering, or any other equivalent education;
• 7 to 10 years of experience in a technical role or experience in technical service coordination;
• Relevant experience in customer relations and technical support;
• Experience with an ERP system or a service request management tool;
• Hold a Class C license (an asset);
• Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
• Possess up-to-date technological knowledge;
• Proficient in using Microsoft Office Suite.