Customer Service Representative

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

• Handle inbound and outbound calls in a professional, timely manner.
• Build strong relationships and trust with customers through open, interactive communication.
• Provide prompt, accurate, and friendly service, including policy changes, billing clarification, coverage questions, and proof of insurance.
• Conduct mini-reviews with existing customers to ensure adequate coverage and uncover cross-sell opportunities.
• Assist with payments, endorsements, and service requests.
• Schedule and conduct insurance reviews to identify additional protection needs.
• Meet and exceed sales goals through cross-selling, lead follow-up, and win-back efforts.
• Present and explain policy options based on customer needs and goals.
• Ask for referrals during every customer interaction.
• Keep accurate records of all customer interactions and follow-up tasks.
• Demonstrate strong product knowledge and stay current with evolving Allstate offerings.

• Active South Carolina Property & Casualty License.
• Minimum 1 year of customer service experience; sales experience preferred.
• Strong phone communication and active listening skills.
• Ability to adapt to different personalities and customer needs.
• Highly self-motivated, organized, and able to prioritize effectively in a fast-paced environment.
• Professional, positive attitude with a genuine desire to help others.
• Comfortable working with CRM systems and office software.
• Ability to pass a criminal background check.

• Competitive base salary plus commission and bonus opportunities.
• Paid training and ongoing professional development.
• A supportive, team-oriented environment.
• Opportunity to help protect your community while building a rewarding career.