Customer Service Associate

Job Description

Core Responsibilities:

• Serve as the central point of contact for customer inquiries. Provide customer with updated order and delivery status.
• Assists Contracts/Customer Service Manager in various contractual and legal matters of the division, including reviewing and drafting legal agreements; communicating with various departments on contractual issues; resolving routine and legal administrative issues and questions; drafting correspondence for internal purposes or customers as necessary.
• Creation, review and analysis of legal and business contractual documents (including but not limited to sales agreements (LOI, LTA, Nominations, PO), order acknowledgements, nondisclosures) to ensure compliance with company guidelines.
• Follows contract processes to ensure compliance to Corporate and Division polices (including Price Policy) and contract terms and conditions. Assists the Contracts Manager on establishing the proper direction and guidance to functional areas to ensure proper administration of contract requirements.
• Make recommendations related to business risk, strategy and