bilingual insurance customer service representative

Job Description

At Wise Choice Insurance, we believe in making insurance simple and accessible for everyone in our Mission, Texas community. We're looking for a friendly and dedicated Bilingual Insurance Customer Service Representative to join our growing team. If you love connecting with people, enjoy solving problems, and are fluent in both English and Spanish, you'll fit right in! You'll be the first point of contact for many of our clients, guiding them through their insurance needs with a warm and helpful approach. This isn't just about answering questions; it's about building trust and ensuring our policyholders feel confident and supported. We foster a supportive environment where your contributions are valued, and you'll have the opportunity to make a real difference in people's lives every day. Come be a part of a team that's committed to providing wise choices and exceptional service.

Annual Base Salary + Bonus Opportunities

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Answer incoming calls and respond to customer inquiries regarding insurance policies, coverage, and billing.

Provide clear and accurate information to customers, explaining policy details and options.

Assist customers with policy changes, updates, and claims processing.

Resolve customer complaints and issues in a timely and professional manner.

Maintain detailed records of customer interactions and transactions.

Collaborate with team members to ensure a seamless customer experience.

Fluency in both English and Spanish (written and spoken) is essential.

Previous experience in customer service, preferably within the insurance industry.

Excellent communication and active listening skills.

A positive and empathetic demeanor when interacting with clients.

Proficiency with customer relationship management (CRM) software.

Ability to multitask and manage time effectively.