Customer Operations Coordinator

Job Description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

• Customer & Sales Support: Manage the "Order-to-Shipment" process. This includes entering purchase orders into the ERP system, providing status updates to customers, and coordinating with the shipping department.
• Project Coordination: Assist in tracking project timelines oversight of first article development and other parts of new customer on-boarding - ensuring that engineering and production teams are meeting client deadlines. Work with multiple departments to support onboarding and standardize processes and ensure project execution.
• Customer Advocacy: Be the internal Voice of the Customer and help maintain focus and urgency on what the customer would consider success. Build relationships with customers via proactive communications and updates and become a trusted resource for customers.
• Financial Administration: Support the accounting team with invoicing / billing, processing accounts receivable (AR), and managing customer purchase orders.
• Inventory: Develop and manage early warnings for long lead time components and assist procurement in creating customer-acceptable back-up plans. Ensure security of supply.
• Problem Solving: Act as the primary point of contact for billing questions,