Information Technology Technician
Commonwealth of Pennsylvania
- United States
- United States
Über
DESCRIPTION OF WORK In this IT Tech position, you will be an integral member of the Scheduling Unit team, responsible for day‑to‑day operations and handling interactions with this team and the ISO TSO Account Administration team. You will implement computer operations to meet all scheduled deadlines, multitask, prioritize work assignments, and handle phone calls professionally. Work involves configuring and monitoring operation control and cross‑platform scheduler software, monitoring the mainframe database, and unlocking and resetting account passwords.
Your role will be a liaison between outsource personnel and technical operations staff. Your keen eye for detail and proactive communication skills will be key for notifying database administrators of database issues, server administrators of server issues, and application developers and administrators of batch issues.
Work Schedule and Additional Information
Full‑time employment
Work hours: 3:00 PM to 11:00 PM, Monday – Friday, with a 30‑minute lunch
Telework: Opportunity to work from home part‑time, up to three days per week. Telework requires a securely configured high‑speed internet connection and an approved location inside Pennsylvania. If you are unable to telework, you may report to the headquarters office in Harrisburg. Telework eligibility may change at any time.
Salary: Some positions may have a non‑negotiable starting salary
Further communication regarding this position may occur via email. Check your email, including spam/junk folders, for notices.
Required Experience, Training & Eligibility QUALIFICATIONS Minimum Experience and Training Requirements
One year of experience as an IT Help Desk Technician (Commonwealth or equivalent Federal Government job title), or
Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one‑year apprenticeship in the IT technical support field; or
An associate degree in an IT field; or
An equivalent combination of experience and training.
Applicants will be considered to meet the educational requirements once they are within three months of graduating with a qualifying degree.
Other Requirements
You must meet the PA residency requirement.
You must be able to perform essential job functions.
Legal Requirements
You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
How to Apply
Resumes, cover letters, and similar documents will not be reviewed. Eligibility must be supported directly on the application via detailed experience/education information.
If claiming education in supplemental answers, attach a copy of college transcripts (unofficial acceptable).
Applications must be submitted by the posting closing date.
Failure to comply with application requirements may eliminate you from consideration.
All application materials and interview responses must reflect your own experience, qualifications, and work. Generative AI tools may be used only for preparation; misrepresentation or AI assistance during application or interview is prohibited.
Veterans
Pennsylvania law provides employment preference for qualified veterans in many state and local government jobs.
Learn more about employment preferences for veterans at www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS)
For hearing and speech disabilities or other individuals, use 711.
If you are contacted for an interview and need accommodations due to a disability, discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center.
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information:
Your score may be lower than deserved.
You may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.
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Sprachkenntnisse
- English
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