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Responsibilities
Handle inbound calls from Medicare beneficiaries regarding prescription drug coverage and eligibility.
Address complex benefit questions, resolve issues, and provide empathetic support.
Record details of inquiries, comments, complaints, and transactions in the system.
Escalate unresolved or pending complaints following department policy.
Work within defined parameters while exercising discretion in prioritizing tasks.
Maintain compliance with CMS guidelines and Humana policies.
Deliver excellent customer service with sensitivity and compassion.
Required Qualifications
MUST reside within 50 miles of 101 E. Main St, Louisville, KY 40202.
3+ years of customer service experience.
Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
Preferred Qualifications
Associate or Bachelor's Degree.
Previous inbound call center or related customer service experience.
Knowledge of Medicare and/or prescription drug coverage.
Proficiency with Microsoft Office (Outlook, Teams, etc.).
Training & Schedule In‑office training begins Monday, June 8th 2026, Monday‑Friday, 8:00 AM – 4:30 PM EST for four weeks. Attendance is mandatory; no time off is allowed during training.
Following training, the associate will transition to work from home. Required hours are an eight‑hour shift between 8:00 AM – 7:00 PM EST, Monday‑Friday, with possible overtime based on business needs. Associates must remain in the position for twelve (12) months before applying to other Humana opportunities.
Remote Work Requirements
Self‑provide internet service; minimum download speed 25 Mbps, upload 10 Mbps.
Requires hard‑wired connection; wireless, satellite, cellular, and microwave connections are not permitted.
Humana will provide telephone equipment appropriate for the position.
Work from a dedicated, interruption‑free space to protect member PHI/HIPAA information.
Compensation & Benefits Pay range: $39,000 – $49,400 per year. Benefits include medical, dental, vision, 401(k) retirement savings plan, paid time off, short‑term and long‑term disability, life insurance, and other opportunities supporting overall well‑being.
Equal Opportunity Employer It is the policy of Humana to not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action in compliance with applicable laws. This policy applies to all employment actions.
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Sprachkenntnisse
- English
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