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Über
The Communications Services team is seeking an experienced Senior Manager with a passion for building high performance, low-latency communications platforms and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide solutions that operate in a highly performant and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers. Position Responsibilities Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives Understand how requirements and design choices may impact systems across multiple areas Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery Initiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc. Cultivate a culture that motivates all levels of performers to higher levels of achievement Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback. Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience Develop the team budget and be accountable for reporting on results achieved at regular intervals Significantly contribute to the team planning process to include surfacing associate level proposals Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way Influence and build vision with product owners to ship quality products in a faster pace Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way Consistently share best practices and improve processes within and across teams Qualifications Strong foundation in algorithms, data structures, and core computer science concepts Basic UI/UX, API, and prototype design; REST/JSON/XML and integrations with Amazon Connect contact flows, Lambda, and API Gateway Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web services OOP, design patterns, microservices, and frontend/backend unit testing (including backends invoked from Connect) Cloud concepts: SaaS, PaaS, IaaS; Amazon Connect as managed contact-center SaaS on AWS with IAM, VPC, and CloudWatch Fast learner; quick to adopt new AWS and Connect capabilities (routing, flows, Lex, etc.) Strong multi-cloud knowledge (AWS, GCP, Azure) with AWS depth: Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS, EventBridge, CloudWatch, IAM, VPC Data modeling and architecture for analytics, reporting, and AI/ML; Connect CTRs and streaming/analytics pipelines (e.g., Kinesis) where applicable Scaled contact centers; Amazon Connect (queues, routing profiles, flows, tasks, outbound, Lex/Polly/Lambda integrations) Operational portals: AWS Management Console / Connect admin and Azure Portal Monitoring and performance: CloudWatch, X-Ray, dashboards/alarms, Connect queue and service metrics Metrics-driven prioritization: correlate drivers and outcomes (SLA, handle time, abandonment, system latency) MS Office (PowerPoint, Outlook, Word); Zoom and Slack Agile delivery; Jira, Azure DevOps, Portfolio Program management: MS Project, Visio, Excel Strong understanding of Site Reliability Engineering and DevOps principles Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning Experience with driving cultural change in technical excellence, quality, and efficiency Experience managing and growing technical leaders and teams Experience 8+ years with customer communications platforms, services, and software (e.g., contact center, omnichannel, CPaaS, or adjacent integrations). 6+ years hands-on coding experience. 5+ years building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline). 5+ years managing and developing technical teams hiring, coaching, performance conversations, capacity planning, and day-to-day prioritization in addition to supervising personnel in technical operations or engineering settings. 5+ years technical / engineering management experience: owning roadmaps and delivery, cross-functional alignment with product and operations, and accountability for quality, timelines, and production health. 5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable), including design, implementation, and operational ownership of cloud-based services. 2+ years with automated testing unit, integration, and end-to-end functional tests including standards and practices for teams you lead or oversee. Education Bachelor's Degree in Information Technology or related field, or equivalent experience Annual Salary $140,000.00 - $300,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. GEICO will consider sponsoring a new qualified applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career and your potential in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race,
Sprachkenntnisse
- English
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