IT Support Engineer
Executive Jet Support Ltd
- Chippenham, England, United Kingdom
- Chippenham, England, United Kingdom
Über
*Full Time / Permanent *
*Monday to Friday*
*On Site – Bumpers Farm, Chippenham, Wiltshire *
*Salary: £25,000 per annum - Increase to £27,000 after probation*
*Career progression opportunities available for the right candidate!*
*Additional pay:*
* Annual bonus scheme
*Additional benefits:*
* Life assurance
* Private healthcare cover
* Incremental holiday entitlement
* Extra paid day off for your birthday
* Company sick pay scheme
* Attendance bonus
* Employee assistance programme
* Perkbox rewards
* Free fruit delivered weekly
* Free onsite parking
* Staff events
*About us:*
Executive Jet Support Ltd is a world leading provider of commercial aircraft, engines and airframe components to almost 300 operators in over 50 countries across the globe. We aim to develop long-term relationships and build trust and loyalty with our customers. We are a family-based company that is driven by pride in our company and pride in the support we provide for our customers. And we are a great company to work for!
*About the role:*
* Provide IT support to the EJS team, assisting with a variety of technical tasks to improve productivity and operational efficiency.
* Deliver technical assistance to end users, including troubleshooting and resolving issues related to laptops, mobile devices, printers, and other office hardware/software.
* Manage user accounts, permissions, and SharePoint structures, as well as provisioning IT equipment.
* Support data protection protocols and security standards such as MFA, VPN, and ISO 27001-aligned practices.
* Assist in IT projects
* Assist in creating and maintain knowledge base articles for both IT teams and end users.
* Work alongside senior IT engineers on security, infrastructure, and data analytics initiatives/Development.
* Learn and apply processes for extracting and analysing data from aircraft IPC/ records.
* Assist in running Crystal Reports and generating SQL scripts to import data into Quantum (Aviation ERP).
* Execute SQL queries in Quantum to update and correct data as required.
* Provide 1st and 2nd Line IT support across all teams in the business
* Provide excellent customer service to all teams in the business
*About you:*
We are seeking someone who is enthusiastic, adaptable, and eager to learn. The ideal candidate will have:
* Proven experience in an IT support role or similar position.
* A strong desire to develop advanced IT skills and technologies.
* Working knowledge of Microsoft 365 and Active Directory, including user creation and security group management.
* Familiarity with print servers (experience deploying printers via GPO or Intune is highly advantageous).
* Ability to build laptops using MDT or Autopilot.
* Solid troubleshooting skills for basic IT issues, with confidence to escalate when necessary.
* Understanding of network fundamentals and basic principles.
* Experience with Hyper-V virtual machine management.
* Previous exposure to an ITIL-controlled environment.
* Basic knowledge of CMD and PowerShell commands/scripts.
* Experience configuring network equipment at a basic level.
* Understanding of Windows DFS, security permissions, and Share permissions.
* Knowledge of SharePoint permissions and folder structures.
* Experience setting up users in an ERP system, ideally Quantum (Aviation ERP).
* Ability to follow technical guides provided by senior technicians.
* Exceptional attention to detail, methodical thinking, and problem-solving skills.
* Drive for self-learning and following new technology.
*Why Join Us?*
If you have the skills, ambition, and enthusiasm to grow within a professional aviation company, we would love to hear from you. This role offers a fantastic learning opportunity, exposure to advanced IT systems, and the chance to work alongside experienced professionals in a supportive environment.
Apply today by sending us your CV and a covering letter.
Job Type: Full-time
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Additional leave
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
Work Location: In person
Sprachkenntnisse
- English
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