Customer Service Associate

Job Description

Description:

Splintek is a Lenexa based, made in the USA manufacturing company in the business of providing high-quality healthcare products to Retailers, Professionals and direct to consumers since 1996. Innovation, team-based, high energy, casual business environment. Splintek’s mission is to enhance the quality of life globally by innovating healthcare products for better sleep, more comfort, and overall health. Please visit our website at

POSITION SUMMARY

We are a growing manufacturer of health products seeking a detail-oriented Customer Service Associate to support both inbound and outbound customer communications. This role is responsible for accurate order entry, customer follow-up, and coordination with production, shipping, and accounting teams. Accuracy, professionalism, and strong phone etiquette are essential.

This position handles approximately 15–25 calls per day, with a focus on precise data entry and clear communication rather than high call volume.

DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS

• Answer inbound customer calls professionally and respond to inquiries regarding orders, products, pricing, and shipping status
• Make outbound calls for order confirmations, follow-ups, back-order updates, and