Customer Service Representative

Job Description

Description:

EVERY EMPLOYEE IS EXPECTED TO UPHOLD OUR CORE VALUES

Here to Help Attitude | Deliver Quality | Protect Health | Value Education | Embrace Transparency

IMPORTANT ROLES WITHIN THE COMPANY

This position is accountable for:

• Responding promptly to customer inquiries
• Turning inquiries into scheduled inspections or services
• Resolving Level 1 customer issues
• Entering and maintaining customer data
• Communicating and escalating issues reported by field staff

ESSENTIAL DUTIES

Respond promptly to inquiries (35%)

• Answer inquiries in a timely manner across all platforms: voice, text, email, social media messages
• Document all contacts and conversations in customer database
• Use active listening to ensure understanding of issues, respond with accurate information about services and pests with the goal of turning inquiries into interested customers
• Turn inquiries into scheduled inspections or services
• Support marketing plans

Support Current Customers (35%)

• Input and maintain customer data, including documenting all conversations in the customer database
• Process payments
• Resolve Level 1 customer issues, including changing appointments, scheduling retreat or follow-up appointments, correcting the customer