Customer Service Representative

Job Description

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose

The Customer Support Representative serves as the first point of contact for LiveOak Fiber customers, providing exceptional service and support for our telecommunications products and services. This role ensures customer inquiries are resolved promptly and accurately, contributing directly to customer satisfaction, retention, and the company’s reputation for excellence.

Essential Duties & Responsibilities

• Responds to inbound calls, emails, and chats in a professional and timely manner.
• Assists customers with