Respiratory Customer Service Associate

Job Description

Description:

The Respiratory Customer Service Associate will ensure that new and current client relationships are nurtured while effectively, correctly and efficiently receiving and processing incoming orders. They will primarily work in the Respiratory division of Doubek Medical Supply and will have the opportunity to learn the various types of respiratory health equipment we provide.

Responsibilities:

• Answer incoming phone calls and monitor inbound fax work list to receive incoming orders from clients and referral sources in a timely and courteous manner.
• Enter New Clients into company database for assigned product groups. Also, call New Clients to take orders and verify information for assigned product groups.
• Enter, Print, Fax, & Log CMNs into the database for assigned product groups.
• Procure all documentation as it pertains to the clients & insurance requirements. Also, process orders as received for assigned area and set-up auto-replenishment templates as applicable.
• Verify insurance for clients as applicable Medicare, Medicaid (i.e., Public Aid, IHFS), BC/BS, and Private Insurance.
• Address clients’ and referral sources’ complaints, concerns, problems and requests. Followup on the procuring of required patient file documentation in a timely manner.
• Log all client complaints in the Complaint section of the patient notes in the company computer database.

Alternate Assignments (as assigned):

• Receive, process and maintain facility orders and delivery orders.
• Schedule and perform CPAP set-ups, fittings, and stock fittings.
• Scan and index files into the scanning database as needed.
• Set-up and/or Process automatically generated orders.

Requirements:

• High school graduate or equivalent.
• Professional, positive demeanor with excellent customer service skills a must.
• Willingness to learn a new skill set.
• Strong attention to detail and ability to follow up.
• Must be able to demonstrate basic computer skills.
• Must be able to work alternating Saturdays.

Doubek Medical Supply (DMS) is a durable medical equipment supplier specializing in the delivery

of medical supplies and equipment to patients' homes. Located in the southwest suburb of Alsip, IL,

roughly 20 miles (40 minutes) from downtown Chicago, we are a 3rd generation, family-owned

company that has been serving the medical needs of the greater Chicagoland area for over half a

century.