Customer Service Representative

Job Description

As a BDC-Sales and service Representative at Evansville Ford, you will play a vital role in driving customer engagement and supporting the sales team by managing and responding to inbound and outbound communications. You will serve as a key point of contact for prospective and existing customers, ensuring exceptional service and timely follow-up to help grow our dealership's customer base and enhance overall satisfaction.

• Respond promptly to inbound customer inquiries via phone, email, and online platforms.
• Conduct outbound calls to prospective customers to schedule appointments and follow up on leads.
• Maintain accurate and up-to-date records in the dealership management system.
• Collaborate with sales and service teams to ensure seamless customer experiences.
• Assist in promoting dealership specials and events to increase customer engagement.

• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Previous experience in a customer service or sales support role preferred.
• Proficiency with computer systems and CRM software.
• Reliable and self-motivated with a positive attitude.

• Competitive salary ranging from $30,000.00 to $50,000.00.
• Opportunities for professional growth and development.
• Supportive team environment.
• Employee discounts and special offers.

Evansville Ford is a trusted automotive dealership located in Evansville, WI, committed to providing outstanding vehicle sales and service experiences. We pride ourselves on our customer-first approach and our knowledgeable, friendly team dedicated to meeting the needs of our community.

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