CUSTOMER SERVICE ASSOCIATE

Job Description

JOB OPENING

CITY OF FARMINGTON

JOB POSITION #72: CUSTOMER SERVICE ASSOCIATE

NUMBER OF VACANCIES: 1

DEPARTMENT: Electric Utility / Customer Care

WORK LOCATION: MOC

HIRING RATE : $16.71 / Hour

PAY GRADE : F - Non-Exempt

TYPE OF POSITION: Regular / Full-Time

DAYS WORKED: Monday - Friday

HOURS WORKED: 8:00 a.m. - 5:00 p.m.

APPLICATIONS WILL BE RECEIVED THROUGH: April 22, 2026

JOB DUTIES

ESSENTIAL DUTIES

Responsible for providing total customer satisfaction. Employee works under the general supervision of the Customer Care Specialists, Operations Coordinator, and the Customer Care Manager.

Responsible for obtaining and providing information from walk-in and telephone customers as to service and billing needs, inquiries, and problem solving.

Responsible for entering customer information into the computer system to generate service orders for utility connects, disconnects and transfers of service, etc. Confidentiality of sensitive information is imperative in this position. Responsible for filing and general clerical work as needed, such as composing and typing correspondence to customers.

Performs routine cashiering work. Receives and records monies from walk-in and drive-up window customers, including utility payments, city assistance payments and utility deposits. Runs payments for the Finance batch which includes but is not limited to deposits from other Departments, court fines, Animal Shelter and Civic Center fees, license/permit fees, rent royalties and all other fees.

Processes daily wire