Customer Service Representative

Job Description

Description:

Day & Night Air Conditioning, Heating, and Plumbing comprises a team of individuals passionate about providing exceptional, honest service. Our employees feel good about going to work every day because they work for a company that believes in making a difference, not just a buck.

What we offer:

• Hourly pay plus spiff opportunities, with total earnings ranging from $19 to $25 per hour .
• We cover nearly 100% of your healthcare premiums.
• Paid time-off + paid holidays
• Retirement benefit (401K) + generous company match!
• Onsite gym.
• A family. This is last on the list because it's most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Day & Night.

What we need from you:

• Be the first point of contact for incoming calls and providing a 5-star experience for all customers.
• Act as a membership expert by explaining plan benefits, assisting with renewals, and scheduling seasonal visits.
• Make Outbound calls on special promotions.
• Communicate with customers via phone, text, email, and chat.

What we are looking for:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the HVAC or home services industry.
• Service Titan Experience strongly preferred
• Strong communication skills and a friendly attitude.
• Excellent organizational abilities and attention to detail.
• Ability to remain calm and professional under pressure.

After 46 years in business, we know a thing or two about what it takes to make an experienced Customer Service Representative happy. Come join our team, apply today!

Day & Night Air Conditioning, Heating, and Plumbing is an Equal Opportunity Employer, including Disability/Vets.