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Über
Essential Duties
Lead the administration, maintenance, and optimization of critical public safety applications and systems (CAD, RMS, Mobile, and related platforms). Ensure high availability, performance, and compliance with CJIS and county security standards.
Manage and execute technical projects, including system upgrades, interface integrations, and application deployments. Collaborate with vendors, internal IT teams, and public safety agencies to deliver reliable solutions on time and within scope.
Proactively monitor server, application, and service health. Diagnose and resolve complex technical issues impacting Police, Fire, Sheriff, Corrections, and other agencies. Provide Tier 3 support and lead root‑cause analysis to minimize downtime.
Develop and maintain technical documentation, SOPs, and change‑management records. Ensure systems meet audit, CJIS, and county compliance requirements. Identify opportunities for process automation, efficiency gains, and cost savings.
Automate and streamline routine processes such as monitoring, reporting, and deployments to improve efficiency and reduce downtime.
Support data integrity and interoperability by validating information flowing across CAD, RMS, Mobile, Jail Management, Warrant, and other integrated systems.
Mentor and guide junior staff by providing technical expertise, reviewing work, and promoting professional growth within the Public Safety Solutions team.
Other Job Requirements / Information
This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety.
Due to the sensitive nature of this position, a public safety background which may include motor vehicle & criminal histories, and fingerprinting is required.
This job may require on‑call rotation and emergency after‑hours, weekends, and/or holidays.
This job is eligible for a hybrid telework schedule after an initial probationary period and individual approval.
Grade The grade for this position is C45(1). Salary will be dependent on education and experience.
Minimum Qualifications
Bachelor's Degree in Computer Science, IT, or a related field AND
Five years of progressively responsible, professional level analyst and systems experience in a large‑scale Information Technology environment. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
Certifications in ITIL V4 Foundations, Microsoft Azure Fundamentals, CompTIA A+, Network+, Security+ are preferred.
Valid Driver's License from the state of residency.
Equal Opportunity Employer Gwinnett County is an Equal Opportunity Employer. Gwinnett County is committed to creating a diverse workforce. We prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
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Sprachkenntnisse
- English
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