Über
San Diego, California - Hybrid (4 days in office, Friday remote) Our Team
The Customer Experience organization is One Global Team, supporting the integration & technical support of an entire portfolio of Cellular module solutions into the rapidly growing IoT Marketplace. Our focus is on delivering best in class performance and user experience. Job Summary
The Senior Applications Engineer will be responsible for providing engineering consultation and technical support to customers and trusted partners, integrating Sierra Wireless WWAN modules, and helping commercialize a variety of customer platforms. These platforms span from handhelds/notebooks to fixed wireless systems utilizing cutting-edge cellular and connectivity technologies, including LPWA (CAT-M1/NB1), LTE/4G, 5G. The scope includes offering technical leadership in supporting and facilitating all aspects of support and services that customers may need to successfully launch products in their desired markets. Key Responsibilities
Utilize technical and leadership skills to lead efforts to resolve complex customer issues Serve as the primary technical liaison with the customer, building trust and relationships to ensure excellent customer experience Identify methods to understand use cases, replicate, debug, and determine the root cause of issues Apply well-developed debugging skills and creativity to achieve a deep understanding of root causes and consider expeditious solutions with long- and short-term goals in mind Utilize and influence various disciplines and cross-functional teams internally and externally to accomplish goals Align customer design requirements with Semtech product feature sets, architecting solutions and proposals to meet customer application needs Acquire a complete understanding of customer use cases and end-user application architecture to inform product improvements Document unique solutions and resolutions to contribute to the company\'s knowledge base, application notes, or technical notes Minimum Qualifications
Minimum of a bachelor’s degree in electrical engineering, computer software engineering or equivalent 3-5 years of experience in software development, application development, programming, or related roles Understanding and in-depth knowledge of various wireless technologies (LPWA CAT-M1/NB1, LTE/4G, 5G) is mandatory Past customer-facing & cellular/wireless platform/device design or support experience will help you excel in this role Desired Experience
Experience in embedded Linux is a must, software development using C++ and C programming is a plus Outstanding verbal & written communication skills Strong capability to initiate collaboration and bring together various engineering disciplines to resolve complex issues Knowledge of wireless communication systems and associated carrier certification requirements is a plus Previous experience in product design and technology integration with the ability to diagnose complex system-level issues to root causes by identifying means to replicate and debug issues Good understanding of product development aspects; functional knowledge of hardware, software, and RF is an asset Knowledge of the telecom environment, wireless network architecture, and IoT solutions is a plus Previous Technical Account Management experience is a plus Note: Ability to travel to customer sites as needed. The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. A reasonable estimate of the pay range for this position is $93,983 - $174,539. There are several factors taken into consideration in determining base salary, including but not limited to: job-related qualifications, skills, education and experience, as well as job location and the value of other elements of an employee’s total compensation package.
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Sprachkenntnisse
- English
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