Über
Software Engineering – Salesforce DET (Digital Enterprise Technology) is looking for a passionate Community Portal Engineer to build and evolve our customer success portal. You\'ll help shape the digital experience our Public Sector customers interact with every day. Role: Software Engineering SMTS / Salesforce. Office hybrid in Indianapolis, Burlington or McLean. Responsibilities
Design, develop, and maintain a scalable, customer-facing portal using Salesforce Experience Cloud Build custom Lightning Web Components (LWC) and Aura components optimized for external users Implement and maintain secure guest and authenticated user access (SSO, OAuth, SAML) Integrate the portal with CRM, support, identity provider and third-party systems via REST/SOAP APIs Partner with UX/UI designers and Product Management to deliver intuitive, branded, and accessible customer experiences Optimize portal performance, page load times, and mobile responsiveness Write, execute and maintain automated test suites Work with Customer Success and Support teams to surface self-service content and knowledge articles Document and present implementation designs to peers, stakeholders and review board Coordinate with stakeholders to align on the development environment and launch dependencies Monitor usage analytics and iterate based on customer behavior and feedback Ensure compliance with data privacy standards (GDPR, CCPA) for external-facing data Ensure compliance with applicable Public Sector regulations Provide investigative support on new & existing integrations Work with project managers to provide timely status and feedback to stakeholders Align to Agile Methodology Keep up with targeted security, technical and business training Required Skills
6+ years of Salesforce development experience with a strong focus on Experience Cloud / Communities 4+ years of development using Salesforce-on-Salesforce technologies such as Mulesoft Anypoint / DevHub, Data Cloud, Government Cloud, Agentforce, Tableau and/or Slack 3+ years experience writing & running automated tests with Selenium or Playwright 3+ years experience working with XSL/T, XPath expressions & functions Proven experience building and launching external (B2B or B2C) customer portals Proficiency in LWC, Aura, Apex, SOQL, and JavaScript Strong understanding of responsive design, accessibility (WCAG 2.1), and cross-browser compatibility Experience with CDN, caching strategies, and performance tuning for high-traffic portals Experience with customer identity and access management (CIAM) - SSO, OAuth 2.0, social techniques Experience with Salesforce DX and CI/CD pipelines Experience consuming open and/or private APIs, such as Google, Salesforce.com, Snowflake, Slack, etc. Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients Strong documentation, analytical and problem-solving skills Nice to Have Skills
Familiarity with Salesforce CMS, Knowledge, and Case Management for self-service use cases Familiarity with headless portal architectures or React-based frontends Exposure to customer analytics tools (e.g., Google Analytics, Amplitude) Required Certifications
Salesforce Experience Cloud Consultant Platform Developer II Salesforce Basic Administrator Equal Opportunity
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. Salesforce is committed to building an inclusive environment for all employees and applicants. Accommodations: If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
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Sprachkenntnisse
- English
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