Customer Service Representative

Job Description

Step into a role where your positive attitude and helping hands make a real difference! At Nick Labella Allstate Agency in beautiful Hampton Bays, New York, we believe that exceptional customer service is the cornerstone of everything we do. We're more than just an insurance agency; we're a dedicated team committed to supporting our community and ensuring our clients feel valued and understood. As our Customer Service Representative , you'll be the friendly voice and welcoming presence that our clients connect with. You'll play a vital role in guiding them through their insurance needs, answering their questions, and making sure they have a seamless and positive experience with us. If you thrive on building relationships, enjoy a dynamic work environment, and are looking for a position where you can truly shine and contribute to a team that cares, we'd be absolutely delighted to get to know you.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Monthly Bonsues

Snacks in Office

Retirement Plan

• Be the first point of contact for our valued clients, offering a warm and helpful greeting.
• Address client inquiries via phone, email, and in-person with clarity and kindness.
• Assist clients with policy questions, updates, and general information needs.
• Help manage customer records and ensure all information is accurate and up-to-date.
• Work closely with our team to ensure a smooth and positive client experience from start to finish.
• Contribute to a friendly and supportive office atmosphere.

• Excellent verbal and written communication skills.
• Prior experience in customer service or a related field is a plus.
• A genuine passion for helping people and solving problems.
• Proficiency with common office software and computer systems.
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional in busy situations.