Customer Service Representative

Job Description

Our office is quickly growing, and we need someone who we can train to fit in our office puzzle! The position offered is full time . Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in .

No prior experience is necessary

Apply for the position today by completing the form and completing the assessment.

Hybrid available after inhouse training.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Retirement Plan

Life Insurance

Health Insurance

Hands on Training

Weekly Lunches

Work equipment provided

License reimbursement

Team Building Events

Family Friendly

Tuition Reimbursement

Mon-Fri Schedule

• Process customer policy change requests.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• License is required