Customer Service Representative

Job Description

Customer Service Representative

Current Shifts Available:

• Monday - Friday | 9:30 AM – 6:00 PM |$20-$24 per hour at our Rochester office!

About the Role:

Are you a people person who thrives in a fast paced environment? We are looking for a friendly, dependable, and detail oriented Customer Service Representative to join our Rochester team.

You will be the first voice our customers hear and the first impression of our company. From answering calls to scheduling service appointments, you will help create a smooth and professional experience from start to finish.

If you enjoy solving problems, staying organized, and making someone’s day a little easier, you will fit right in.

About Us:

Legendary Home Services is one of Minnesota’s trusted home service providers. We proudly serve Rochester and Southeast Minnesota through our family of brands:

Blue Ox Heating and Air
Paul Bunyan Plumbing and Drains
EarlyBird Electric

With decades of experience, we bring professionalism, integrity, and legendary service into every home we visit.

What You’ll Do:

• Answer incoming calls with professionalism, empathy, and a customer-first attitude

• Schedule and dispatch technicians based on urgency, availability, and location

• Help customers with questions about services, pricing, and appointments

• Communicate clearly with field technicians to ensure seamless service

• Troubleshoot minor customer issues and document all interactions

• Follow up after appointments to ensure satisfaction and gather feedback

• Assist with administrative tasks such as data entry and invoicing

• Resolve escalated customer concerns with patience and a problem-solving mindset

What You Bring:

• Prior customer service experience, especially in a fast-paced or service-driven industry

• Strong communication and multitasking skills

• A calm, confident approach to problem-solving

• Basic computer skills and comfort using CRM tools and Microsoft Office

• A positive attitude and eagerness to learn

• High school diploma or equivalent

• Bonus: familiarity with home services like HVAC, plumbing, or electrical

Why You’ll Love Working With Us:

• We live our values. Legendary Service and Legendary Care guide every interaction.

• Pay that reflects your effort. $18–$24/hour + performance-based pay.

• Benefits you’ll actually use. Medical, dental, and vision—including fully employer-paid options.

• Plan for your future. 401(k) with company match.

Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.