Licensed Insurance Customer Service Representative

Job Description

Welcome to Peters Insurance, where excellence in service is our hallmark. Located in the vibrant community of Allentown, Pennsylvania, we are actively seeking a Licensed Insurance Customer Service Representative to join our dedicated team. Your role will be pivotal in providing exceptional customer support and ensuring client satisfaction at every touchpoint. As an on-site representative, you will engage with our clients to address their insurance needs, resolve queries, and maintain strong relationships based on trust and reliability. This position offers a unique opportunity to contribute to a dynamic team in a supportive and inviting environment. We are looking for a motivated individual who thrives in a customer-centric setting and is eager to make a positive impact every day. If you are passionate about service and are ready to join a company that values your input and growth, Peters Insurance is the place for you. Apply today!

Annual Base Salary Based on Experience

Hands on Training

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Federal Holidays Off

Bonus Incentives

Career Growth Opportunities

Hours 8:30 a.m. to 4:30 p.m. Monday-Friday

• Customer Interaction: Engage with clients to provide comprehensive customer support and assistance.
• Policy Management: Assist clients in managing their insurance policies, ensuring accurate documentation and information updates.
• Problem Resolution: Address customer inquiries and resolve issues in a timely and effective manner, aiming for first-contact resolution.
• Claims Assistance: Guide clients through the claims process, providing information and support.
• Relationship Building: Cultivate and maintain positive relationships with clients to enhance customer loyalty and retention.
• Team Collaboration: Work collaboratively with team members to ensure the seamless provision of customer service.

• Licensing: Active PA Property & Casualty License is required.
• Licensing: Life License preferred but not required at time of hiring.
• Experience: Previous experience in insurance customer service or a related field is preferred.
• Communication Skills: Strong verbal and written communication skills are essential.
• Customer-Oriented: A passion for delivering superior customer service and resolving issues efficiently.
• Problem-Solving: Demonstrated ability to manage customer inquiries and problems effectively.
• Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
• Team Player: Ability to work collaboratively within a team to achieve common goals.