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2nd Line IT Support
Confidential
- Bosham, England, United Kingdom
- Bosham, England, United Kingdom
Über
The role will be predominantly office-based, with some customer site visits.
THE ROLE:
- Operating the IT Helpdesk and providing 2nd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
- Receive and resolve calls from the helpdesk and manage user expectations – by phone, email, and in-person.
- Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
- Deployment of new hardware and software alongside existing upgrade schemes.
- Occasional involvement in project work.
- Assisting the Support Team Leader in aiding other team members.
- Managing your own tickets, ensuring that they are kept up to date.
KEY SKILLS & EXPERIENCE
- 2+ years of IT support experience covering:
- Active Directory
- Windows 11, Windows Server (bonus points for macOS)
- Office 365
- Azure
- Hardware
- Backup & Firewall configurations (experience with Acronis & Unifi desirable)
- Full, clean driving license
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* On-site parking
Licence/Certification:
* Driving Licence (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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