Customer Service Representative (Part-Time)

Job Description

Summary:

Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate —handling inbound calls, live chats, and support tickets—and a dispatcher , coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams.

This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California.

Key Responsibilities:

Call Center Support:

• Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy.
• Provide product information, troubleshoot issues, and assist with order status inquiries,