Outside Appointment Scheduler

Job Description

Do you enjoy bringing order to busy schedules and helping people feel supported and informed?

Are you someone who stays calm, organized, and confident while coordinating details that matter?

If so, you may be the perfect fit for our One Senior Care family of businesses — including LIFE-NWPA, Mountain View PACE, and Buckeye PACE.

Job Summary:

As an Outside Appointment Scheduler, you’ll play an important role in helping seniors access the care they need. You’ll coordinate medical appointments outside of our centers, working closely with Participants, caregivers, care teams, and external providers to ensure appointments are scheduled accurately and on time.

This role is ideal for someone who enjoys independent work, problem-solving, and clear communication. You’ll be trusted to manage details, follow established processes, and support a smooth care experience for our Participants.

Hourly Wage:

$17.00 /hr. to start – $18.00 /hr. after 90 days

Schedule:

First shift, full-time hours. Specific work hours will be established in consultation with your supervisor.

Benefits:

• 9 Paid Holidays
• PTO starting at 3 weeks + 1 day per year (accrued from date of hire for full-time employees)
• Medical, Dental, & Vision
• Free Life and AD&D Insurance Plan
• Health Savings and Flexible Spending Accounts
• Short Term Disability Insurance
• Group Voluntary Term Life Insurance for Employee, Spouses, and Dependents
• Paid Parental Leave
• Tuition Reimbursement and Paid Training Opportunities
• Retirement Plan with company annual match
• Mileage Reimbursement at annual IRS rate as applicable

Duties/Responsibilities:

• Schedule, confirm, reschedule, and track outside medical appointments, including specialists, diagnostics, imaging, labs, and other services.
• Communicate appointment details clearly to Participants, caregivers, and powers of attorney.
• Serve as a primary point of contact with outside providers to coordinate scheduling needs and follow-up care.
• Complete referrals, authorizations, and related documentation accurately and on time.
• Enter appointment information and encounters into the electronic medical record following PACE guidelines.
• Monitor appointments to reduce delays, missed visits, or gaps in care.
• Respond to calls and questions in a professional, courteous, and timely manner.
• Participate in team meetings and quality improvement activities.
• Follow established workflows, policies, and regulatory requirements while adapting to changing needs.

Everyone’s journey is unique. Even if you haven’t done it all, your dedication to learning and helping others is what counts. With our training, mentorship, and career development programs, we’ll help you grow and succeed.

What Makes You a Great Fit:

• Highly organized and comfortable managing multiple priorities.
• Confident working independently while staying connected to a team.
• Clear, respectful communicator with a calm and professional presence.
• Detail-oriented with a strong focus on accuracy and follow-through.
• Patient and compassionate when working with seniors and care partners.
• Comfortable learning and using scheduling systems and electronic records.

Education and Experience:

• High School Diploma or GED required.
• Experience in healthcare scheduling, care coordination, or a medical office is preferred.
• Experience working with elderly or complex populations is a plus.
• Comprehensive onboarding and training provided.

Physical Requirements:

• Ability to move intermittently throughout the workday.
• Ability to lift, push, pull, or move up to 25 pounds.
• Ability to assist with participant evacuation if needed.
• May encounter environmental challenges in Participant homes; safety protocols must be followed.

Join Us!

At One Senior Care, you’ll be part of a compassionate team that makes a tangible difference in seniors’ lives — working together to keep participants safe, healthy, connected, and at home.

One Senior Care is an Equal Opportunity Employer. Employment is contingent upon successful completion of required background checks, health and safety screenings, and any clearances required for healthcare programs.