Customer Service Representative

Job Description

Duties include:

• Confer with customers by telephone or in person in order to provide information about products and services, take orders or cancel accounts, and obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to insure that appropriate changes were made to resolve customers’ problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Qualifications/Requirements:

Excellent Written and Verbal Communication Skills

Strong Analysis and Judgment Skills

Work Well in a Team Environment