Customer Service Representative

Job Description

Pediatric Home Service is a friendly and professional leader in home health care with a singular passion for and commitment to taking care of the child. As a leader in home health care, we help kids achieve their best lives at home and in their communities while providing our employees a fun and rewarding place to work.

• Position: Customer Service Representative
• Location: Dayton, Ohio
• Hours: Monday-Friday, 8a-5p (In Person)

THE POSITION:

We are looking for a full-time Customer Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.

• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation

• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters

• Updates patient and prescriber