Member Service Representative

Job Description

OBJECTIVES

1. To provide courteous, prompt and accurate customer service to the members of the Cooperative, reflecting a professional image and promoting good will between the members, the general public and the Cooperative.
2. Cooperates with other employees and departments to accomplish the goals of the Cooperative.

RESPONSIBILITIES

1. Answers incoming calls in a professional and timely manner ensuring that calls are properly completed.
2. Processes member payments in office, night deposit box and by phone.
3. Performs daily cash register balancing
4. Receives member requests, processes paperwork and/or directs to correct department and/or employee.
   1. new service
   2. security light connects, disconnects and repairs
   3. routine connects/disconnects
   4. outages
   5. meter changes
   6. right-of-way/maintenance requests
   7. customer complaints
   8. capital credits
5. Reviews open service order report and takes appropriate action.
6. Assists members with questions concerning their