Customer Service Associate

Job Description

Are you a solutions-oriented professional with a deep understanding of the sign industry? We are looking for an experienced Customer Service Representative to join our team in a fast-paced, professional environment. This is a key role centered on project management and client consultation, ensuring our business-to-business (B2B) clients receive high-quality, timely solutions for their branding and signage needs.

$20 hourly

As the primary point of contact for clients, you won’t just be "taking orders"—you will be a consultant. You’ll use your industry expertise to guide customers through material options, sizing, and installation requirements to find the perfect fit for their specific projects.

• Project Management: Oversee projects from initial inquiry to final delivery, coordinating closely with our in-house Production and Design departments.
• Client Consultation: Manage inbound communication via phone, email, and in-person walk-ins, providing professional guidance on sign and graphic options.
• Workflow Coordination: Ensure deadlines are met by tracking project status and maintaining clear communication between the client and the technical team.
• Professional Service: Build and maintain relationships with our primary client base of local businesses and organizations.

• Experience: A minimum of 2 years of direct experience in the sign and graphics industry. You should be familiar with industry terminology, substrates, and production processes.
• Communication: Exceptional verbal and written communication skills with a professional demeanor.
• Organized: Ability to juggle multiple projects simultaneously without losing sight of the details.
• Collaborative: A team player who enjoys working with designers and fabricators to bring a client’s vision to life.
• Note: This is a customer service and project management role, not a graphic design position .

At Image360 Vancouver WA, we believe the possibilities of visual communication are endless. To bring a client’s ideas to life requires us to shape all those possibilities into something tangible, impactful, and relevant for visitors and employees alike. And, as a full-service signage and graphics provider, we don’t want to just meet your visual marketing needs – we want to surpass them.

In order to revolutionize the way people think about your brand or product, your business needs out-of-the-box, creative thinking coupled with years of professional expertise. That’s why we foster collaborative partnerships, provide an imaginative, open environment for ideas, and work with clients constantly – from inception to installation.

We maintain a professional yet welcoming atmosphere. If you enjoy a workplace with some four-legged personality, you’ll fit right in—our office is dog-friendly , and we currently have two dogs who are frequently on-site together.