Customer Service Associate

Job Description

Overview:

Under the direct supervision of the Customer Service Manager, the Customer Service Associate I performs a variety of customer service functions relating to membership sales, activity registration, facility rentals, program communication and facility service-desk duties.

Essential Duties and Responsibilities:

1. Assist customers on the phone, in person, and in written form with all processes and questions providing an exceptional customer service experience and promoting Park District services and facilities.
2. Successfully operate multiple computer software packages simultaneously in order to assist customers.
3. Ensure confidential use of customer information, including credit card transactions and household