Member Service Representative II

Job Description

Who We Are

At Advancial, we believe that people come first—our members, our communities, and our employees. We’re a team that values curiosity, collaboration, and doing what’s right, not just what’s easy. We take pride in creating an environment where ideas are welcomed, voices are heard, and every employee has the opportunity to make a meaningful impact. If you’re energized by purpose‑driven work and thrive in a culture built on trust, respect, and continuous improvement, you’ll feel right at home here.

We’re proud to be named one of USA TODAY’s Top Workplaces , and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.

About the Role

The Member Services Representative delivers exceptional service, guides members through financial solutions, and supports daily branch operations. This role blends relationship‑building, lending expertise, and frontline service—perfect for someone who is proactive, people‑focused, and confident juggling a variety of responsibilities.

What You’ll Do

• Perform a full range of banking services including deposits, withdrawals, loan payments, check cashing,