Customer Service and Operations Coordinator

Job Description

Position Summary

The Customer Service & Operations Coordinator is a hybrid role responsible for supporting both customer experience and distribution center operations. This position ensures smooth day-to-day business functions by managing customer inquiries, coordinating operational activities, and supporting internal processes. The role requires strong communication, organization, and problem-solving skills to effectively balance customer needs with operational priorities.

Key Responsibilities

Customer Service & eCommerce Support

• Serve as a primary point of contact for customer inquiries related to orders, including returns, replacements, cancellations, tracking, and shipping issues.
• Deliver a high level of customer service through professional, courteous, and solution-oriented communication via phone and email.
• Build rapport with customers, demonstrate empathy, and resolve complaints promptly and effectively.
• Maintain accurate customer