Customer Service Specialist

Job Description

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!Compensation:

$40,000 - $45,000 yearly

• Remain up to date on new marketing initiatives to accurately address insurance-related questions using all available tools
• Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
• Follow-up on client interactions in a thorough manner to ensure customer satisfaction
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school diploma or GED equivalent needed
• You must have previous customer service experience for this position
• Must have knowledge of Microsoft Office and customer relationship management software
• A general understanding of insurance policies and schedules is preferred

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.