Commercial Operations Representative

Job Description

If you love making people happy and delivering phenomenal customer service, Turner Pest Control has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Commercial Operations Representative to join our team. A business thrives based on how well it treats its customers, so this fast-paced, high-volume, inbound call center is an incredibly critical component of the continued success of Tuner Pest Control. That call center needs to be staffed with the most professional, attentive, and upbeat Customer Service Reps we can find. Hopefully, that's you!

Turner Pest Control is proud to offer our employees a host of outstanding benefits!

What You'll Get... We want to help our employees build a great career and a great future. At Turner Pest Control, you'll have access to these great benefits!

Health and Well-being:

• Blue Cross Blue Shield medical PPO options
• Delta Dental and Vision
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plan
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Enjoy stable, year-round employment with opportunities for growth
• Paid training
• Paid time off and eight paid holidays
• Opportunities for advancement

What You'll Do... As a Commercial Operations Representative at Turner Pest Control, you will be the friendly and professional voice our customers count on. You'll handle incoming calls and emails, helping customers with scheduling, billing, and general service questions. You'll work in a fast-paced environment, often juggling multiple tasks at once while ensuring each customer feels valued and heard. Whether you're answering complex billing questions, coordinating services across departments, or following up on previous requests, your goal is to resolve issues quickly and leave every customer with a great impression of our company. You'll also make outbound calls and send emails related to service renewals and appointment reminders, all while maintaining clear and positive communication with teammates, field staff, and managers. Your positive attitude, problem-solving skills, and commitment to excellent service will make a meaningful impact every day.

Who You Are... What does it take to be a successful Customer Service Representative at Turner Pest Control? For starters, you'll have an inner drive to make the sale and make the customer happy! You'll also have...

• One or more years of administrative/office experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• High School Diploma or equivalent
• ​​ One year call center experience (Preferred)

Who We Are... Turner Pest Control has protected homes and businesses across Florida for over 50 years with expert, eco-friendly pest management solutions. As one of the fastest-growing pest control companies in the state and ranked among the top 100 in the U.S., we take pride in combining innovative services with our strong family values. Our certified specialists provide comprehensive pest, termite, lawn, mosquito, and wildlife management, ensuring year-round protection with no long-term contracts. With flexible scheduling, no-obligation quotes, and a satisfaction guarantee, Turner Pest Control delivers personalized concierge care you can trust to keep our customer's property pest-free year-round.

EOE/M/F/Vet/Disabled

Turner Pest Control is a Drug-Free Workplace