Customer Support Specialist

Job Description

Customer Support Specialist ADF Medical Services Inc.

We're hiring a passionate and professional Customer Support Specialist to deliver outstanding service to our patients and clients. If you're a problem solver with a caring attitude and strong communication skills — we'd love to have you on our team.

Role: Customer Support Specialist

Department: Customer Support & Patient Services

Location: Remote / On-Site

Type: Full-Time / Part-Time

Requirements

• Handle inbound calls, emails, and chat inquiries from patients and clients
• Provide accurate and timely information on services, appointments, and billing
• Resolve customer complaints and concerns with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full issue resolution
• Collaborate with internal departments to address complex inquiries
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and performance KPIs

Benefits

Competitive pay

Health, dental & vision benefits (full-time employees)

Paid time off & paid holidays

Flexible scheduling options

Career growth opportunities within ADF Medical Services