Client Care Specialist / Customer Service

Job Description

Tuckers Air Conditioning, Heating & Plumbing is calling all customer service professionals who are interested in a full-time Client Care Specialist / Customer Service job in the Frederick, MD area to apply to join our amazing office team, Monday - Friday, 7:30 am - 5:00 pm!

WHY YOU SHOULD

We are an established company in an essential industry that invests in our team and offers real opportunities for career growth . We pay our Client Care Specialist / CSR a top hourly pay of $20 - $25. Our team also enjoys great benefits , including 50% of our employees' health insurance, 2% match healthcare, 2 weeks of paid vacation initially, increasing up to 4 weeks as you grow with the company, in addition to offering a 401k with match, paid vacations, paid holidays, and quarterly company events! We also make it easy to apply with our initial quick and easy mobile-optimized application . If we have your attention, please continue reading!

ABOUT TUCKERS AIR CONDITIONING, HEATING & PLUMBING

The mission of Tuckers Air Conditioning, Heating & Plumbing is to provide high quality, efficient and professional services in an innovative manner that exceeds the expectations of our customers and surpasses all others in the HVAC industry. We believe so strongly in our employees that it allows us to offer the longest warranties and guarantees in the local market.

We've built our business by hiring quality individuals that focus on the client's experience. We are striving to earn our clients' business for the long haul. This means providing value to and establishing trust with our clients that gets them excited to tell their family and friends about us. And it takes great people to accomplish that. This is why we offer our team competitive compensation , generous benefits , and a great work environment .

ARE YOU A GOOD FIT?

We are looking for someone who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this Client Care Specialist / Customer Service (CSR) position today!

WHAT WE NEED FROM YOU

As a Client Care Specialist / CSR for us, you will be the voice of our company! You get to provide superb customer service to our clients and help keep our office running smoothly. You must have a positive, friendly disposition that comes through in all your interactions by phone and through the computer. Your primary responsibilities will be to answer incoming calls regarding billing issues, product problems, service questions, scheduling, and general client concerns. As a scheduling wizard, when you book appointments, you always find ways to maximize the technician's mileage and time without compromising the customer's experience. You don't mind making outbound calls to book, confirm, and survey upcoming or completed appointments. If you can do those things and meet the following requirements, we would be happy to have you as part of our CSR team!

• An understanding of good phone etiquette
• Some basic computer skills
• Extraordinary customer service talents

Location: 21703

Candidates must successfully pass a background check, and we also conduct pre-employment drug testing. Please note that any job offer extended will be contingent upon the results of both background and drug testing.