Patient Services Representative

Job Description

Description:

Tri-Century Eye Care is hiring a full-time Patient Services Representative to support our fast-paced ophthalmology practice. If you’re passionate about helping patients, thrive in a busy front-desk environment, and enjoy being the first point of contact in a medical office, this is a great opportunity to grow your career in healthcare.

What You'll Do

• Welcome patients, check them in, and ensure a smooth and friendly experience
• Answer phones, complete tasks and assist patient in the call center
• Schedule, confirm, and reschedule appointments
• Verify insurance coverage and process patient payments
• Handle billing questions and assist with financial inquiries
• Maintain accurate and up-to-date electronic medical records (EMR)
• Serve as a communication hub between patients, clinical staff, and insurance providers
• Provide excellent customer service and resolve patient concerns
• Complete administrative tasks such as filing, faxing, scanning, and document management
• Support daily office operations to keep patient flow running efficiently

Perks & Benefits

• Starting at $19/hour, based on experience
• Medical, dental, and vision insurance (group plan + complementary vision plan)
• 401(k) with employer contribution and profit-sharing after 12 months
• Paid Time Off
• Paid Holidays
• Uniform reimbursement
• Employer-paid group life insurance
• Voluntary Life, AD&D, and disability coverage
• Flexible Spending Accounts (FSA)
• Benefits begin the 1st of the month after hire (some after 90 days)

What we're looking for

• 1+ years of experience in a medical office, healthcare administration, or customer service
• Strong communication, multitasking, and organizational skills
• Comfort working in a fast-paced environment
• High school diploma or equivalent
• Proficiency with basic office software
• Familiarity with EMR systems and medical terminology is a plus
• Experience with insurance verification or medical billing preferred
• Prior ophthalmology experience is helpful but not required — we will train the right candidate

Additional Details

• Mix of desk-based work and active patient interaction
• Must adhere to HIPAA and maintain patient confidentiality
• Reliable transportation is necessary