Sales Support Specialist

Job Description

Description

The Sales Support Specialist acts as a liaison between between customers, custodians, vendors, and depositories to solve customer complaints and potential concerns. They will work under the direct supervision of the Sales Support Supervisor. Responsible for overseeing the shipping process of precious metals. Works together with vendors and company departments to resolve all shipping problems. Make follow-up calls for customer satisfaction purposes and respond to reviews that are posted. This role will conduct its daily duties of responding to emails sent to various customer service, review, sales support, and shipping inboxes and responding accordingly.

• Establish and maintain positive working relationships between customers, custodians, vendors, and depositories.
• Mail out and email items and documents
• Review and address email inquiries and tickets in a timely manner.
• Review purchase orders to ensure tracking and/or