Customer Support Representative

Job Description

Description:

Position Overview

We are seeking a Customer Support Representative to serve as the frontline connection between our brand and our customers. This role combines customer service excellence, relationship-building, and sales support to drive customer satisfaction and long-term loyalty.

You’ll play a key role in delivering a high-end, personalized experience.

Pay & Benefits

• Hourly Pay: $22.00 – $25.00 per hour (based on experience)
• Comprehensive Benefits Package:
  • Medical, Dental, and Vision Insurance Life Insurance
  • Short-Term Disability (STD) & Long-Term Disability (LTD)
  • 401(k) Retirement Plan
  • Paid Time Off (PTO)

In This Role, You Will

• Process and complete customer orders accurately and efficiently
• Provide in-showroom support, assisting customers with product selection and ensuring a premium experience
• Handle inbound phone calls, providing product information, order updates, and general support
• Build and maintain strong relationships with existing clients to drive repeat business
• Monitor and respond to customer inquiries through the Freshdesk ticketing system in a timely manner, including product questions, order submissions, and order status updates

What We’re Looking For

Experience:

• 3 to 5 years of relevant experience, including at least 2 years in a high-level customer service role

Skills:

• Strong communication, active listening, and problem-solving abilities
• Ability to multitask and manage priorities in a fast-paced environment
• High attention to detail and organizational skills
• Proficiency with CRM, ERP systems, and Microsoft Office
• Strong interpersonal skills and a team-oriented mindset
• Customer-first mindset with a passion for delivering exceptional service
• Professional appearance and demeanor
• Dependable, self-motivated, and eager to learn