Insurance Customer Service Representative

Job Description

Are you looking for a place where your positive attitude and knack for helping people truly shine? Dopazo Associates Inc. is seeking a warm and welcoming Insurance Customer Service Representative to join our vibrant team right here in Miami, Florida. Were not just about insurance; were about building lasting relationships and providing peace of mind to our community. As a key member of our client-focused team, you'll be the friendly voice that guides our policyholders through their insurance journey. Youll answer their questions, help them make important decisions about their coverage, and ensure they feel valued and understood. We believe in creating a supportive and encouraging work environment where you can grow your skills and make a real difference. If you have a passion for service and a genuine desire to help others, wed be delighted to welcome you to the Dopazo Associates family.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Biweekly team meetings

Team building events

Appreciation lunches

Quarterly bonus opportunity

Collaborative work environment

Business casual attire

Paid holidays

Licensing assistance available

• Respond to customer inquiries via phone, email, and chat with a friendly and helpful demeanor.
• Provide accurate information about insurance policies, coverage, and billing.
• Assist policyholders with making changes to their accounts, such as updating information or adjusting coverage.
• Process policy endorsements, renewals, and cancellations efficiently.
• Investigate and resolve customer complaints and issues, escalating when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.

• High school diploma or equivalent; Associate's degree preferred.
• Previous customer service experience, preferably in the insurance industry.
• Excellent verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and empathetic in stressful situations.
• Bilingual in English and Spanish is a significant plus.