Business Operations Manager

Overview: Business & Operations Manager – Medicine / Emergency Medicine’ will work closely with all Clinical Directorates with specific reporting relationship to the Director of Operations Deputy. This role will focus on the development of the agenda to optimise patient care within a clear clinical and corporate governance structure.

Key duties will include business analysis of daily, weekly and monthly performance activity, monthly bed occupancy to identify capacity constraints and facilitate effective capacity planning.

Potential candidates should have broad Healthcare experience at a senior level and previous direct project and financial planning experience would be desirable.

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• To work with the Deputy DOO to develop a strategic approach to patient centred access in line with national performance targets.
  
• To ensure that the Deputy DOO is fully supported in monitoring and reporting performance that aligns with the strategic service and operational plans in SVUH.
  
• To work closely with the relevant Hospital Directorates, Clinical Directorates, and external organisations to develop and progress the implementation of business plans to improve patient care and access.
  
• Develop and implement robust and effective planning and control systems to monitor and assure performance of the Medicine / Emergency Medicine Directorate.
  
• Assist the Deputy DOO to oversee and co-ordinate the operations functions and activities of the Medicine / Emergency Medicine Directorate.
  
• Support Directorate Management Team to ensure the optimum use of resources to establish and maintain effective management processes which ensure financial and headcount control.
  

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• Coordinate the operational functions and activities of the Clinical Directorate.
  
• To analyse data supporting an evidence-based approach to the management of scheduled and unscheduled care.
  
• To develop and progress opportunities and expand clinical services to address the needs of the SVUH population in the context of Ireland East.
  
• Liaise collaboratively with Ireland East hospitals to develop a regional approach to capacity management and to improve patient access.
  
• Communicate and work with individual Hospital Directorates to understand challenges in managing efficient throughput
  

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• Proactively work to develop a performance culture in the Hospital and take a lead role in putting in place a performance management system and performance improvement initiatives.
  
• Participate in the development, implementation and evaluation of performance improvement initiatives.
  
• Undertake business analysis on a daily, weekly and monthly basis on performance for internal and external reports.
  
• Support the management team with the development of annual service and operational plans.
  
• Liaise with HSE, NCCP, DOH and other key stakeholders in progressing initiatives.
  
• Support the implementation of national initiatives designed to drive the HSE reform agenda.
  
• Develop appropriate communication arrangements with key internal and external stakeholders.
  
• Maintain effective communications with all teams within the Directorate model and with the wider organisation in relation to all aspects of the service plan, processes and organisation developments.
  
• To communicate relevant information to Senior Management, Clinicians, Healthcare Professionals and other staff internally and externally as appropriate.
  
• To ensure that the vision, strategy, goals and progress towards agreed goals are clearly and consistently communicated in the context of the Clinical Directorate Model and across the organisation.
  
• To develop and maintain effective partnership working with external organisations and other stakeholders as appropriate.
  
• Planning, coordinating, managing and leading priority projects as part of the Directorate Management Team.
  
• To represent the Hospital as required and ensure the Hospital’s objectives are shared with relevant stakeholders
  

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• Encourage a culture of staff involvement, openness, innovativeness and creativeness to facilitate the introduction of service developments.
  
• To ensure appropriate stakeholder involvement in projects and to ensure that there are mechanisms to seek feedback to improve services.
  
• Ensure that the Health, Safety and Welfare of staff, patients and members of the public is monitored in accordance with policy within service areas.
  
• Maintaining awareness on the requirement for a safe environment for employees and visitors.
  
• To be responsible for reinforcing to the MDT’s the need for high standards data quality in service areas.
  
• Work closely with the Clinical Directorates Teams in determining information needs and ensuring appropriate timely data collection mechanisms are established to support capacity and demand analysis.
  
• Reinforce and actively promote data quality and integrity across the division, ensuring that data generated is an accurate reflection of division activity.
  
• Foster an open, positive, proactive quality environment to underscore good staff and public relations.
  
• Compliance with data protection legislation and the Hospital’s policy on confidentiality
  

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• Effectively utilise management information for problem solving and decision making
  
• Ensure data quality and integrity, ensuring that data generated is an accurate reflection of the Directorate activity.
  
• Ensure that the most effective and efficient use of developments in information technology to support further integration and the Clinical Directorate Model. xcfaprz
  

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.