Customer Service Sales Representative

Job Description

Summary :

We’re seeking an ambitious, hardworking and friendly Customer Service Sales Representative to be part of our growing team! Our agency prides themselves in providing top level customer service. This position will be responsible for assisting the Personal Lines team through customer support tasks.

Customer Service Sales Representative Duties:

• Assist with inbound customer calls
• Assist clients to resolve general service inquiries as needed
• Follow-up with existing and potential clients
• Review billing questions with clients
• Perform other duties as assigned

We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service.

The ideal candidate will: 

• Have a high-energy, positive approach
• Be able to meet individual performance metrics goals
• Successfully juggle multiple priorities at any given time
• Possess outstanding written and verbal communication skills
• Understand basic product, billing and processing guidelines
• Handling service requests, processing necessary paperwork, and answering incoming calls
• Accept feedback when offered and works well with others
• Research and identify timely solutions to client-related problems
• Have solid computer skills with knowledge of Windows and Microsoft Office
• Provide timely and accurate feedback to client’s inquiries on existing policies with regards to policy amendments, billing, claims and upcoming renewals.
• Participate in the renewal cycle from start to finish; gather update